Clear Thinking for a Complex World

Transform messy guesswork to precise action. We empower teams to rapidly assess situations, make decisions, and solve problems.

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Resolve

Our facilitators are experts in bringing together different groups and helping them work together to achieve a goal. We can help you solve a live problem, make a tough decision, or ensure that a major project is executed successfully.

Train and Coach

Our training programs have been used to help solve problems globally for over 60 years. We train your teams on how to improve their ability to approach problems systematically to solve really tough problems, and fast!

Analyze

Business process improvement has been in our bloodstream for the last 60 years. Let us help you unlock flow and efficiency throughout your customer journey.

Improve

Change the culture of your workforce to get lasting and permanent results by embarking on results-based projects

Our Solutions work across industry and vertical

ManufacturingHuman ResourcesIT Service Operations

A Common language and approach is a powerful way to bring together teams to achieve more

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Some Of Our Case Studies

Dive Deeper Into Our Client Work

Enhancing Skills

  • Microsoft Customer Service & Support Team
  • Global Project
  • Rapid results and lasting value

Reducing Mean Time to Restore

  • 74% reduction in Mean-Timeto-Restore
  • 77% reduction in Variation
  • Increase in the percentage of
    “Global Incidents Avoided”
  • Improvement in process
    quality and consistency

Dramatically Improving Efficiency

  • 47% Improvement in
    Operational Efficiency
  • 30% Improvement in
    Production Rate
  • 50% Reduction in Change Over
    Time
  • 12:1 ROI over a 12 month
    period — surpassing ROI goals
    by 140%

What Our Clients Say

Some kind words from our respected clients

“Fantastic!”

“When people ask me, what’s KT? I tell them it’s taking the complex, making it simple, applying logic & rational thinking, giving you peace of mind when you are in crisis. That’s KT! ”

Mags Kelly, AD, International Customer Service Excellence, Allergen GCSP

“Impressive!”

“We achieved a 67% reduction in Priority 1 incidents. The results were so impressive that the rest of the IT organization asked for the KT training too.”

Joe Gallagher, Fortune 500 Client

“Results!”

“For me, personally, Kepner-Tregoe results can be measured in the hundreds of millions of dollars.”

Robert A. Lutz, former Vice Chairman of General Motors

Why Work With Us?

Trusted by some of the biggest brands…

Software and templates don’t solve problems. People solve problems.

What kind of people? People who are curious, ask great questions, make decisions based on facts, and are empowered to lead. They remain focused under pressure and act confidently to do what needs to be done.

Where can you find these problem-solving leaders? They work for our clients and here at Kepner-Tregoe. For over 60 years, Kepner-Tregoe has empowered thousands of companies to solve millions of problems. If we can save millions for a manufacturer, restore IT service for a stock exchange, and help Apollo 13 get back from space, we can help your business achieve success. We empower you to solve problems.

VIEW OUR CASE STUDIES
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We’re Waiting To Help You

Get in touch with us today and let’s start transforming your business from the ground up.

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